Shipping policy

Thank you for shopping at our store Piel Mimossa! Please review our shipping policy below, as shipping times may be affected by increased order volume during sales.

We Ship to USA and Puerto Rico.

1. Order Processing:

  • Orders are processed within 2 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • Please note that during peak sale periods, processing times may be slightly longer. We appreciate your patience.
  • You will receive an email notification with tracking information once your order has shipped.

2. Shipping Methods and Costs:

  • We offer Standard Shipping
  • Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.
  • Due to the heavily discounted nature of our sale, we may not offer free shipping. Please refer to the checkout page for accurate shipping costs.

3. Shipping Times:

  • Estimated shipping times are provided at checkout and are based on the selected shipping method.
  • Please note that these are estimates and are not guaranteed.
  • Shipping times may be affected by factors beyond our control, such as weather delays, carrier issues, or increased order volume during sales.
  • We are not responsible for delays caused by the shipping carrier.

4. Shipping Destinations:

  • We currently ship to the United States and Puerto Rico

5. Tracking Your Order:

  • You will receive a tracking number via email once your order has shipped.
  • You can track your order using the provided tracking number on the carrier's website.

6. Shipping Delays and Issues:

  • In the event of a shipping delay, please contact the shipping carrier directly for assistance.
  • If you experience any issues with your delivery, such as lost or damaged packages, please contact our customer service team at mimossa@pielmimossa.com within 2 days of the estimated delivery date. We will do our best to assist you.
  • We are not responsible for packages that are delivered to an incorrect address that was provided by the customer.

7. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. 
  • If a package is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to resend the package.   

8. Sale Specific Shipping Notes:

  • Due to the large volume of orders during sales, shipping times can be longer than normal.
  • We do our best to process and ship all orders as fast as possible.
  • Please allow for extra time during sales events.

9. Lost Packages where tracking number shows delivered:

Piel Mimossa is not responsible for lost or stolen packages once they have been dropped or picked-up by USPS.

In case your tracking number shows delivered and you didn't received:

  • File Claim with USPS
  • File police report
  • Wait for USPS investigation results. Depending on results items may reship.

Contact Us:

If you have any questions regarding our shipping policy, please contact us at mimossa@pielmimossa.com